1. Sometimes there’s duties. The duties were charged by your country. So, it's your responsibility to clear customs. If you have methods to avoid high duties, please tell me after you order. We'll cooperate with you. Thanks for your understanding.
2. The wedding dress does not include any accessories such as veils, gloves, petticoat inside and so on. Bidding is only for the dress! If you want accessories, please contact us!
3. We suggest you choose lace up which is better to adjust the size to fit your body better.
4. Dress can be made in custom size, color, design. We strongly suggest you find a professional tailor to measure for you carefully following the Custom Measurements Guideline before buying a gown online.
5. If the dresses are not in stock,they all need to custom-made. The whole custom made process(from the date we receive your payment and measurements) will take 15-35 working days(Urgent orders except).
6. Before placing an order, please read all of our listings carefully, if you have any question, please feel free to contact us.
1. Our cancellations Policy
-Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
-Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price.
-Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
-Once your order has been shipped,it can no longer be cancelled.
-if the dress havent the quality and size problem,you cant cancel the order only because the dress doesnt fit you.hoping you can understand us,the dress is custom made.we cant sale to other people.
2.Returning for Replacement or Refund
We realize that it is difficult to purchase a wedding dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy below carefully. We refuse return the items without any quality problems
(1) You must contact us within 3 days (72 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
(2) Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
(3) Return shipping charges will be the buyer’s responsibility.it is buyer’s responsibility to pay for the shipping fee of sending back and exchange
(4) Just quality problems or size mistake, we accept returning. If you choose wrong size, we refuse returning.
Feedback is important to you and us. If you are satisfied with our items and service, please post a good feedback with 5 stars for us, we will do that for you also. If you are unsatisfied with our items, please don`t give us negative feedback immediately, please contact us first, we will give you a good resolution; if not, then it will still be not late for you to post negative feedback.