Use a measuring tape around the fullest part of the bust and shoulder blades, with the measuring tape under the arms
You should relax when you are taking this measurement, to ensure comfort. Keep the tape snug but not tight. Measure around the narrowest part of the waist (not on your hips)
It's important to measure across the widest part of your bottom, even if it's actually around the thighs. The hip measurement is the widest measurement below the waist
About picture and product: If the item you received may has little difference with the picture,Please understand! This is normal phenomenon. Because there ar e difference of light and pixel. Thank you!
1.Full payment must be made within 15 days of placing your order.
2.We only accept Escrow/Visa/Master
3.The buyer is responsible for any tax and/or duty charged by their country.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown . Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose items are overdue by no more than 10 days can choose to cancel the order and get a full refund, or keep the order and get a 30% reimbursement upon delivery. Customers whose items are overdue by more than 10 days have the option of canceling for a full refund, or keeping the dress at no cost except shipping fees.
If you are dissatisfied with your purchase, please contact us before leaving a negative feedback. We accept the offer of an exchange or refund. The project must return to its original state, to our place within the next 7-14 days. We will be happy to refund your payment. (You must be shipped back, and paid). Unfortunately, transportation costs are not refundable.
Valued customers: We carefully inspect items before for you delivery, confirm item perfect, therefore can mail for you! Your happiness is very important to me! when you receive the item, if you have question, Please do contact me soon, from us (within48 hour). we do help and resolve problems all the time(within48 hour). If buyer chooses to leave negative feedbacks before trying to solve the problem, we will accept this as a final solution
If you receive dress satisfaction , Please recommend my shop to your friends.
Customer satisfaction is very important to us and our feedback rating reflects this satisfaction.
Hope you to receive item after and can give us a positive feedback. Certainly we will also give you a positive feedback! In addition to your positive feedback, we hope you will give us FIVE STARS on all of the Detailed Seller Ratings.